Oncology Clinical Coordinator Supervisor

Under the general supervision of the Director of Oncology Clinical Medicine, the Oncology Clinical Coordinator Supervisor provides collaborative leadership and operational oversight for the oncology department’s patient referral and intake processes. This position is dedicated to managing, mentoring, and supporting the Clinical Coordinator team to ensure high-quality, efficient, and patient-focused coordination for oncology referrals and admissions. This role also acts as a Clinical Coordinator as needed, directly supporting patient referrals and intake and the team during periods of high demand or staff absence.

The primary responsibility of this role is to develop, implement, and sustain reliable, streamlined processes for handling all patient referrals and intake requests. The Supervisor is accountable for increasing the likelihood that appropriate patients are able to receive timely treatment at St. Jude by facilitating effective communication with referring providers, ensuring accurate and thorough documentation of recommendations, and coordinating all aspects of patient intake. This role is critical in shaping the first impression and experience for patients and families entering the oncology program.

The Oncology Clinical Coordinator Supervisor drives operational excellence by identifying and addressing inefficiencies, standardizing workflows, and leading continuous improvement initiatives related to referral management. The Supervisor also participates in departmental projects and fosters strong multidisciplinary collaboration to support seamless transitions from referral to intake.

The Supervisor upholds organizational standards, ensures regulatory compliance, and champions ongoing professional development and quality improvement within the referral and intake process. This role is essential to ensuring that every patient referral is managed with the highest standard of efficiency, clarity, and compassion.

Job Responsibilities:

• Supervise and provide day-to-day leadership for Clinical Coordinators responsible for oncology referral and intake operations, ensuring consistent, high-quality, and patient-centered service delivery
• Develop, implement, and sustain standardized, streamlined processes for managing all patient referrals and intake requests to improve efficiency, reliability, and patient access
• Oversee team performance in coordinating patient referrals, intake activities, and multidisciplinary scheduling, ensuring timely processing and seamless transitions into care
• Ensure effective communication between Clinical Coordinators and referring providers, including timely outreach, information gathering, and clear documentation of clinical recommendations
• Establish and monitor standards for accurate, thorough, and compliant documentation within referral and intake workflows
• Guide and support Clinical Coordinators in coordinating all aspects of patient intake, ensuring a smooth, compassionate, and well-organized experience for patients and families
• Perform the duties of a Clinical Coordinator and provide backup support as needed
• Hold the team accountable for optimizing patient access by prioritizing appropriate referrals and reducing delays in intake and treatment initiation
• Drive operational excellence by identifying workflow inefficiencies, removing barriers, and leading continuous improvement initiatives related to referral management and intake processes
• Standardize processes and implement best practices to ensure consistency, scalability, and sustainability of referral and intake operations
• Monitor key performance indicators (e.g., turnaround times, referral outcomes, patient experience) and use data to inform decision-making and process improvements
• Foster strong collaboration between Clinical Coordinators, physicians, advanced practice providers, and multidisciplinary teams to support effective care transitions
• Serve as a liaison between internal teams and external referring providers to ensure alignment, responsiveness, and service excellence
• Ensure adherence to organizational policies, regulatory requirements, and accreditation standards related to referral management and intake operations
• Lead, mentor, and develop Clinical Coordinators through coaching, performance management, and ongoing professional development opportunities
• Support onboarding and training initiatives to ensure team competency in referral workflows, systems, and patient communication standards
• Promote a culture of accountability, compassion, and continuous improvement, reinforcing the importance of the intake experience as the first impression of the oncology program
• Participate in departmental initiatives, projects, and cross-functional efforts to enhance oncology access and operational effectiveness
• Allocate resources and manage team workload to align with referral volumes, operational priorities, and service expectations
• Perform additional duties as assigned to support departmental and institutional goals
• Maintains regular and predictable attendance

Minimum Education and/or Training:

• Bachelor's degree in nursing (BSN); Master’s degree, preferred
  • If the Bachelor's is not in Nursing, then must possess a Master's in Nursing

Minimum Experience:

• 2+ years of clinical experience
• 2+ years of Care Coordination, Care Management, or Nurse Navigation or similar relevant experience
• Pediatric oncology experience, preferred
• Involvement in clinical research, preferred
• Some experience in planning and managing delivery (including resources, scheduling, and timelines), preferred
• Some experience working with cross-functional teams
• Some supervisory/ management experience, managing/ mentoring early career team members, preferred
• Knowledge of Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, Excel) and other computer applications
• Proven performance in earlier role

Licensure, Registration and/or Certification Required by Law:

• (LC: RN-TN) Must possess a current Tennessee State Board of Nursing license, if primary residence is Tennessee, or a Nurse Licensure non-Compact state.
• (LC: RN-TN, RN-MISS, RN-ARK or RN-KY) Must possess a current State Board of Nursing license in the state of primary residence, if the state is a Nurse Licensure Compact state.

Licensure, Registration and/or Certification Required by SJCRH Only:

One of the following is required within 2 years from the date of hire:

• Any Magnet approved relevant clinical or leadership certification required within 2 years of hire.
• Basic Life Support (BLS), required within 30 days of hire; Pediatric Advance Life Support (PALS), or Advanced Cardiac Life Support (ACLS), preferred as applicable.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $94,640 - $169,520 per year for the role of Oncology Clinical Coordinator Supervisor.

Explore our exceptional benefits!

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.